The COVID-19 pandemic is evolving constantly and differently from one place to another. The insurer reserves the right to deny your request for an extension and cannot be held responsible for the consequences, such as the change or cancellation of flights by airlines, border closure, etc.
If you are covered by a COLLECT / COLLECT TOTAL plan, we remind you that these plans have maximum trip lengths of 30, 60, 90, 120 or 180 days, depending on the plan selected for your group. If you cannot return to Canada within your protection’s maximum trip length, please call customer service or send us an email to firstname.lastname@example.org. An agent will help you purchase an individual travel insurance policy, if available for your destination.
All requests for extensions must be made before your contract’s maximum trip length has been reached.
Since we cannot foresee the evolution of the situation, we suggest that you purchase a few extra days when asking for an extension. This way, you won’t be left at destination without coverage if the situation evolves negatively and if extensions are no longer possible at that moment.
In all cases, we also remind you that one of the eligibility conditions of your policy is to be eligible for benefits under your Government Health Insurance Plan for the whole duration of your trip. It is your responsibility to make sure that your trip does not outlast your maximum number of days; otherwise your policy could be null and void.