Protection of personal information

Confidentiality is of the utmost importance for our Company. Whatever the changes Tour+Med may go through, we are personally committed to respect our clients’ privacy.

We believe protecting personal information means :

  • That no personal information will be sold or shared with anyone for any reason.
  • That our business relationship will remain confidential
  • That no personal information will be shared with other representatives.

Consent to disclose information

Generally-speaking, your consent is required for the collection, use and disclosure of your personal information.

This consent must be manifest, free, informed and given for specific purposes. This consent can be given in a variety of formats (written, electronic, etc.).

Anyone who provides personal information is presumed to have consented to its use and disclosure for the purposes for which it was collected.

Disclosure for legal reasons:

Any legal or regulatory authority may require that we provide information about you. In settling an account, we will have an obligation to release personal information that is pertinent to the situation.

Employee confidentiality

All our employees who have access to client information have signed confidentiality agreements with our Company upon being hired, which binds them to keeping all documents or information confidential.

Destruction of useless information

According to Government regulation, some information must be retained for several years, for audit purposes.

Rights to your personal information

  • Right Not to Provide Your Personal Information

At any time, you may withdraw your consent to the collection, use and disclosure of your personal information, subject to legal or contractual restrictions.

However, such a withdrawal could, for example, restrict access to insurance coverage, result in the refusal or termination of a claim, or cause any other similar situation to occur.

  • Right to Access and to Have Your Personal Information Rectified

Everyone has the right to ask LS-Travel, insurance company, for access to the information contained in their file or used by LS-Travel to make a decision.

In addition, anyone may challenge the accuracy and completeness of the personal information contained in their file and has the right to request that LS-Travel rectify that information.

Access or rectification requests can only be considered if it they are made inwriting by a person justifying their identity as a person concerned, such as a representative, an heir, a successor of that person, an administrator of the estate, a life insurance beneficiary or a person having parental authority.

LS-Travel may refuse a request for access or rectification in cases provided for by law. In such cases, refusal is motivated by the provision of the applicable law, the remedies available and the period during which those remedies may be exercised. Upon request, LS-Travel assists the consumer in this process.

Person in charge of the protection of personal information

If you have any questions or requests related to your personal information, please contact the person in charge of the protection of personal information and privacy at the following address:

Mr. Jean-Benoît Forgues
Assistant Vice-President, Legal Affairs & Compliance
Humania Assurance Inc.
1555 Girouard Street West
Saint-Hyacinthe, Quebec J2S 2Z6

Website information

All information available on this website is protected by the Copyright Laws of Canada.The translation, re-distribution, retransmission, modification or commercial use by a third party is strictly forbidden. Logos, photos and titles are owned by Tour+Med and use of any such trade mark is illegal. Recording, copying or modifying the content of this site is a Canadian Copyright violation.

Technologies used on our website


This website sends “cookies” to anybody visiting its website to simplify navigation and to improve user experience. A cookie is a small data file sent by the website to your browser, which may then be stored on your hard drive. This allows LS-Travel to personalize the content that you see on our website, to know if you already have an account or to recognize your language preferences. Cookies do not allow us to collect your personal information. We cannot identify a specific individual. You may choose to deactivate cookies in your browser. If you choose to do so, however, you may not have access to certain functionality on our site.

Google Analytics

The Google Analytics tool is used to collect anonymous data to monitor and analyze the use of our website. Google Analytics collects information such as the browser type, the number of page views and the session duration. LS-Travel uses this data to improve content, display and performance. We invite you to read the Google Ad Preferences page for more information.


This website uses the Google AdWords remarketing service to advertise on third-party websites (including Google) to previous visitors to our site. Third-party websites (including Google) use cookies to serve ads based on your interests while browsing our website. Any data collected will not allow us to identify you.

You can set preferences for how Google advertises to you, and if you want to you can opt out of interest-based advertising entirely by using the Google Ad Preferences page.

Assistance médicale d'urgence en voyage

Une équipe bilingue disponible 24 / 7
de partout dans le monde!

E.U. et Canada :

1 844 820-6588

Ailleurs :

001 888 820-6588

Frais virés :

001 819 377-2241

Emergency medical assistance

A bilingual team available 24 / 7,
anywhere around the world!

E.U. and Canada:

1 844 820-6588


001 888 820-6588


001 819 377-2241