Claim for medical expenses Individual protection
If you are on a trip and need emergency medical assistance, please call our Emergency Assistance services.
For every claim, whether you have paid expenses or not, you must complete the Claim Form and provincial health insurance form. Please return both forms, duly signed, by mail to the address specified on the form. We suggest you use a courier service that provides a tracking number.
You will be required to provide proofs. You may submit copies online, but make sure to keep all originals, in case they are requested.
Please note that if you submit a claim under a Multi-trip Annual Plan, you must also send proof of your date of departure, such as a plane ticket, boarding pass, credit card statement, etc.
Do not hesitate to call our Claims Department if you have any question: 1-877-344-8398.
Forms to be completed according to your province of residence
- New Brunswick
- Quebec
- Ontario
- Manitoba
- Alberta
- British Columbia
- Other provinces and territories (No specific form per province. Fill out the Claim Form only.)
FAQs from travellers just like you
Why must I fill out the form about my Government Health Insurance?
Your travel medical insurance reimburses expenses in excess of any coverage your Government Health Insurance provides. To save you time and procedures, we will ask for the refund, but we need your consent.
How long do I have to send back my completed claim form?
You have 90 days following your return to Canada to send us the completed claim form.