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Emergency medical assistance

A bilingual team available 24 / 7,
anywhere around the world!


We are very proud of our customer service and service provided after a claim. We not only try our best to support our clients and be empathetic during the difficult events arising from a medical emergency, but also treat all claims with fairness. Here are testimonials we received from some of our insured clients.

Please share your story with us.

My husband took ill in March in Florida. There was no avoiding calling 911 to get him to an Emergency Room.

We had always purchased travel insurance but had heard horror stories of insurance companies not coming through when needed. My husband ended up being admitted into a stepdown ICU bed in hospital. We were so anxious thinking about whether his costs would be covered. Our case manager called into the hospital daily and spoke with my husband’s nurse and would give the okay for his stay to continue. His nurse praised the case manager and told us they were a wonderful, caring person.

He was stabilized and we made it home, but he was not a well person. He went through a big operation in July and is now recovering well. In the meantime we realized that a mix up had happened with the Florida hospital billing the wrong insurance company. Tour +Med helped us navigate the system and finally clear up the confusion. Every person that I talked to on the phone from your company was courteous, helpful, knowledgeable and reassuring. Imagine our amazement when we realized all of the expenses that transpired from his hospital stay were covered.

Tour +Med is the real deal.

A.M.B. & G.B. / Ilderton, ON (September 2022)

I want to thank everyone at Tour+Med for their help and the assistance they provided during our last trip to Saint Petersburg, Florida. My wife was hospitalized and needed to be repatriated to Canada in an air-ambulance. You were there at all times during this ordeal and showed great sollicitude.

J.M. / Saint-Jérôme, QC (September 2022)

I wanted to say thank you again for all of Tour+Med’s help with my husband’s claim from earlier this year. It was greatly appreciated and definitely reaffirmed that we made the right decision working with Tour+Med for our travel insurance needs. We’ve been able to share our experience with everyone in our network and will continue to let everyone know about our positive experience.”

M.H. & E.H. / Kitchener, ON (July 2022)

I would like to thank the staff at Tour+Med / LS-Travel for their prompt response to my emergency call. I had passed out from losing blood from my bleeding ulcers. Fortunately, I gained partial consciousness and called the emergency number (…) next think I knew I was in the hospital. (…) I would most definitely use your services again. As a matter of fact, I just recently purchased travel insurance for myself and my wife for our trip to Europe.

G.D. / Edmonton, AB (June 2022)

On February 15, 2022, while vacationing in Myrtle Beach (South Carolina), I had to go to the ER and subsequently received a pacemaker which I feel saved my life. I want to thank whoever I spoke with at Tour+Med, before going to the hospital, for her fast and efficient service. She was calm, articulate, and took my information very quickly which relieved some of the stress I was feeling at the time. Thank you again to Tour+Med and this employee.

L.K. / Richmond, ON (June 2022)

I would like to say ‘Thank you’ to Tour+Med Travel Insurance for the excellent service they provided while I was in the United States, as well as to their Assistance team who is compassionate and showed great courtesy. I recommended Tour+Med to friends and family in the past.

A.B. / Trois-Rivières, QC (April 2022)

We would like to add to these great comments. Quick service and we were taken care of right from the first call. Thank you to all your team. We only have positive things to say. It was reassuring. Our friends also noticed all the great service we got. Thank you.

L.A. & L.A. / QC (April 2022)

We are so thankful that our Travel Insurance Broker has been placing our coverage with TOUR+MED. The purchase of travel insurance is something we do, with the thought and hope it will never be needed. I am here to tell you, and any potential clients, that when serious medical assistance is required, TOUR+MED will become your best friend away from home. They are your virtual lifeline at every turn. I was very impressed by the people we dealt with at TOUR+MED. They were considerate, swift and precise with their recommendations. It was apparent that TOUR+MED is recognized and respected in the U.S.A. as we were well received at the doctor’s office, an Imaging Clinic, and later at the local Hospital E.R. We congratulate you on having such a well-coordinated Claims department, and for inspiring the staff to treat your clients in such a professional way.

C.R.W. & A.W. / Grimsby, ON (April 2022)

Unbelievable treatment. Kind, courteous, efficient. I felt they worked to give me the best possible outcome. Their rates are very competitive as well. Will definitely use them next year and recommend to my friends.

S.A. / Salt Spring Islanc, BC (February 2022)

You have more than surpassed our expectations. (…) You have showed diligence and compassion. (…) You showed great humility, humanity and kindness, which are exceptional qualities. (…) We also wanted to let you know that the people who work with you, when we called Emergency Assistance, are doing extraordinary work. They listen, pay attention, help us, reassure us, and we feel like they are truly taking care of us. Congratulations and please forward our ‘thank you’ to them.

L.M. & S.L. / Venise-en-Québec, QC (February 2022)

My wife recently had the misfortune of having to spend a week in the hospital in Florida, with a serious enough medical complication. Our travel insurer, Tour+Med LS-Travel, were nothing short of fabulous with their services and assistance to her issues. From our first contact with them, these peopole took over and assisted us so very well. They were in constant contact with us during these trying times. We couldn’t have asked for any better! Furthermore… they paid the bill! High 5 to this company from Happy Campers.

B.B. & G.B. / Sudbury, ON (February 2022)

I am very happy with Tour+Med and will recommend the company to my friends. Dealing with (employee from Claims Department) was like working with an angel!

M.D. / Kelowna, BC (January 2022)

I would like to say how pleased I am with the way that Tour+Med handled my claim. I broke my wrist in Florida and was taken care of by the insurance company from start to finish. I got my emergency care and then a follow-up appointment with an orthopedic surgeon the next day, and all of this was handled by the insurance company without me having to worry about anything. I even got follow up calls inquiring as to how I was. I will highly recommend Tour+Med to all of our friends.

R.B. / Richmond Hill, ON (January 2022)

Thank you for your prompt handling of my request. It’s very nice to see something go through so smoothly!

L.O. / Nanaimo, BC (January 2022)

Thank you for the update and thank you all for looking after me when I broke my patella. It was easy to get the care I required. I have made a full recovery and I am a lot more careful on how I walk. Once again, thank you.

T.B. / Sherwood Park, AB (December 2021)

Following my claim in March 2021, your employee (from the claims departement) took charge of my file in a very professional way, and was remarkably dedicated. She was exceptionnaly efficient, knowledgeable, caring and honest. Tour+Med is lucky to have her in their team. When time will come to renew our insurance with Tour+Med, it will be partly because of this nice lady’s efficiency.

R.N. / Saint-Sauveur, QC (July 2021)

We purchased Tour+Med travel insurance to cover us for spending the winter at our home in Florida. We wanted Covid-19 coverage which our regular insurance company would only provide up to $200,000. We felt very comfortable going with the $5 million offered by Tour+Med. While in Florida my husband needed to go to the Emergency Room at the local hospital. I called Tour+Med ahead of time as specified in the policy. They were helpful and sympathetic. The next day they called to follow up and see how my husband was doing. I told them that he needed to see a specialist in a few days and was told that would be covered as well. I received several follow-up phone calls and always felt that his welfare was top-of-mind from the Tour+Med representative and that they were doing all that they could to smooth the way with the doctors that we were seeing – such as pre-authorizing payment to them. Subsequent to this experience, we decided to stay in Florida a month longer than originally planned. I called Tour+Med to see if they would extend our coverage (and felt a little concerned as we had made a claim). The extension was completed in less than 10 minutes and we enjoyed an extra month of sunshine. Thank you! Once we were home, we needed to submit a few charges that could not be direct-billed. We received a cheque promptly from Tour+Med and everything was paid in full. We simply cannot say enough good things about Tour+Med. They were a pleasure to deal with throughout our experience. We tell our friends and family, “Do not hesitate to buy travel insurance through this company. They are the BEST!”

A.C. & J.C. / Calgary, AB (June 2021)

I would like to send a warm thank you for having taken care of our request for a refund. (…) We were relieved to receive this final payment. (…) You took a lot of weight off of our shoulders, which we don’t need at this point. (…) You showed empathy and worked remarkably well. (We) truly appreciate your professionalism.

G.M. & S.E. / Laval, QC (May 2021)

I have to say I am so impressed with the service from Tour+Med over the years and want you to know I recommend your agency to all who ask…also put up a FB post today about the great service I have had from Tour+Med.

L.L. / Port Alberni (C-B) (April 2021)

I am back home in Red Deer, Alberta safe and sound. A great trip and accomplished all the needed tasks I had to do. I just wanted to thank you and the agent for helping me with coverage. I could not have / would not have gone without the coverage. I was most pleased with the service and prompt correspondence. Although things are getting slightly worse; I plan on going back to lock my place up in June. I may need help again then.

R.S. / Red Deer, AB (January 2021)