Testimonials

I sincerely thank you for everything you did to make my return to Toronto possible. […] I am deeply grateful to you. I would be very happy to write a recommendation if there is a way to do so.
I am, of course, very sad to leave Nice, but I hope to return next year. However, I will no longer be cycling. Thank you again, as well as the entire Tour+Med team, for the remarkable work you did to organize my repatriation.

The flight team that airlifted my father from Florida to Toronto yesterday was FANTASTIC! They were caring, calm, compassionate and incredibly reassuring. We are so grateful for their unbelievable service and support. My father’s care has now been transferred to the team at the Toronto Western Hospital, under OHIP.

I would like to thank you for your dedication and support during my husband’s hospitalization. Your professionalism and compassion were a great source of comfort to me, and I truly appreciate your help. You made a meaningful difference in his recovery journey, and I am very grateful for that. I will not hesitate to recommend your insurance company.

Excellent insurance! My mother broke her hip while on vacation in Mexico two weeks ago, and we received exceptional, hassle-free service. Ms. Veilleux took charge of the case, allowing us to focus on my mother. Thank you again so much; you make all the difference!

I wanted to get back to you, your colleagues and your company to express my appreciation.

One never wants to experience health issues when traveling. With that said, we have had a few such issues during our extensive travels over the last decade and always have travel health insurance coverage.

I have found my experience in making past claims upon return to Canada when issue have previously arisen on the road to be both time consuming and frustrating. But not this time.

Your claims process was straight forward, your customer service exceptional and the reimbursement was sent to me with dispatch.

So thank you so much for your very fine work – we look forward to purchasing such insurance from your company in the years ahead.

Thank you again for your fantastic service! All interactions we have had with your company have been positive and we recommend Tour+Med to all of our friends.  

The service from your company was great. Please pass on a message to [employee from Emergency Medical Assistance] : thank you for helping with everything and making things easier.  

With good people like you around, there is reason to remain hopeful that things get done. I want to thank you for getting this problem solved and for being there every time I reached out.  

First, I would like to send my deepest thank you for your excellent follow-up regarding [client’s] air evacuation. Your professionalism and efficiency were truly appreciated.  

THANK YOU! I just want to say you guys have been absolutely AMAZING! What a traumatic experience this has been and you all have made it a lot easier

I wanted to say thank you for all the support you provided during my mum’s recent hospitalization in Italy. She returned to Edmonton yesterday, accompanied by a wonderful nurse, who truly made a big difference. Her professionalism and kindness provided immense comfort to my mother, especially as we were uncertain about how she would handle the flight but ended up doing well. 

I flew back with my mum to help out on this end, and I can’t thank you enough for your assistance throughout this challenging experience. [Employee], was incredibly kind and helpful, which made everything much easier.  

Thank you once again for your kindness, professionalism, and efficiency. It truly made a tough situation much more manageable.  

I just received the cheque and wanted to thank you for all the support you provided. Your customer service, implication, and dedication are remarkable.  

I also take a minute to thank everyone from your organization for the excellent service they provided during this situation. It was greatly appreciated.  

I just wanted to thank the staff (from Emergency Medical Assistance) for your help and support during this past 10 days. My dad is on the way home, with his wife and nurse. They were very happy with the nurse, and she was taking excellent care of him. They were also happy with her plans to get them back to their home in Montreal.  

I felt the need to give a HUGE shoutout to the assistance team. My very numerous calls were always answered promptly and issues were bumped up the line in a timely fashion. (Agent from emergency assistance) was whom I dealt with the most and went so far above and beyond for us! It was a tricky situation with a 20-year-old who was in extreme pain that was not relieved by medications. (…) Thank you to all that helped get him the care he needed in the most appropriate way!

Client’s reply after receiving confirmation that her claim had been received and that a refund had been made:

“Thank you very much. Very satisfied and very quick.”

My wife and I travel for several months each and every year and have always bought our travel medical insurance through a different provider. I was fortunate to contact Tour+Med recently and was delighted with the excellent, professional service provided. You are fortunate to have such skilled, pleasant employees working in on your call centre team. The best test of customer loyalty is whether they will recommend a service provider to their friends and family. My answer is a resounding YES!  

We have had Tour-Med for the last 7-8 years.

And …yes… we did had an expensive claim:

1. service was EXCEPTIONAL
2. response and attention to detail was IMPECCABLE
3. claims payments were PROMPTLY made…NO HASSLES…they paid and delivered EXACTLY what they promised.
4. have NOT had a premium increase due to the 2 claims as far as we can tell.
5. after discharge from hospital, they followed up with us to find out if anything was still standing and how we were doing.

They are not the cheapest nor most expensive but WE fully endorse their policies.

We sent our documents for cancellation of our trip and received the refund in less than 10 days. Extraordinary service. I will deal with Tourmed again.