Claim for other expenses
Group plan member

If you are on a trip and need emergency medical assistance, please call Tour+Med Assistance.

For every claim, whether you have paid expenses or not, you must complete the Claim Form and provincial health insurance form. Please return both forms, duly signed, by mail to the address specified on the form. We suggest you use a courier service that provides a tracking number.

You will be required to provide proofs, including proof of your date of departure, such as a plane ticket, boarding pass, credit card statement, etc. You may submit copies online, but make sure to keep all originals, in case they are requested.

Do not hesitate to call our Claims Department if you have any question: 1-877-344-8398.

Forms to be completed according to your province of residence

FAQs from travellers just like you

Your travel medical insurance reimburses expenses in excess of any coverage your Government Health Insurance provides. To save you time and procedures, we will ask for the refund, but we need your consent.

You have 90 days following your return to Canada to send us the completed claim form.

Assistance médicale d'urgence en voyage

Une équipe bilingue disponible 24 / 7
de partout dans le monde!

E.U. et Canada :

1 844 820-6588

Ailleurs :

001 888 820-6588

Frais virés :

001 819 377-2241

Emergency medical assistance

A bilingual team available 24 / 7,
anywhere around the world!

E.U. and Canada:

1 844 820-6588


001 888 820-6588


001 819 377-2241