Trusted Travel Insurance. Nearly 30 Years of Expertise.

Thank you again for your fantastic service! All interactions we have had with your company have been positive and we recommend Tour+Med to all of our friends.  

The service from your company was great. Please pass on a message to [employee from Emergency Medical Assistance] : thank you for helping with everything and making things easier.  

With good people like you around, there is reason to remain hopeful that things get done. I want to thank you for getting this problem solved and for being there every time I reached out.  

First, I would like to send my deepest thank you for your excellent follow-up regarding [client’s] air evacuation. Your professionalism and efficiency were truly appreciated.  

THANK YOU! I just want to say you guys have been absolutely AMAZING! What a traumatic experience this has been and you all have made it a lot easier.  

I wanted to say thank you for all the support you provided during my mum's recent hospitalization in Italy. She returned to Edmonton yesterday, accompanied by a wonderful nurse, who truly made a big difference. Her professionalism and kindness provided immense comfort to my mother, especially as we were uncertain about how she would handle the flight but ended up doing well. 

I flew back with my mum to help out on this end, and I can’t thank you enough for your assistance throughout this challenging experience. [Employee], was incredibly kind and helpful, which made everything much easier.  

Thank you once again for your kindness, professionalism, and efficiency. It truly made a tough situation much more manageable.  

I just received the cheque and wanted to thank you for all the support you provided. Your customer service, implication, and dedication are remarkable.  

I also take a minute to thank everyone from your organization for the excellent service they provided during this situation. It was greatly appreciated.  

I just wanted to thank the staff (from Emergency Medical Assistance) for your help and support during this past 10 days. My dad is on the way home, with his wife and nurse. They were very happy with the nurse, and she was taking excellent care of him. They were also happy with her plans to get them back to their home in Montreal.  

My wife and I travel for several months each and every year and have always bought our travel medical insurance through a different provider. I was fortunate to contact Tour+Med recently and was delighted with the excellent, professional service provided. You are fortunate to have such skilled, pleasant employees working in on your call centre team. The best test of customer loyalty is whether they will recommend a service provider to their friends and family. My answer is a resounding YES!  

I felt the need to give a HUGE shoutout to the assistance team. My very numerous calls were always answered promptly and issues were bumped up the line in a timely fashion. (Agent from emergency assistance) was whom I dealt with the most and went so far above and beyond for us! It was a tricky situation with a 20-year-old who was in extreme pain that was not relieved by medications. (...) Thank you to all that helped get him the care he needed in the most appropriate way!

Client's reply after receiving confirmation that her claim had been received and that a refund had been made:

"Thank you very much. Very satisfied and very quick."

We have had Tour-Med for the last 7-8 years.

And …yes… we did had an expensive claim:

1. service was EXCEPTIONAL
2. response and attention to detail was IMPECCABLE
3. claims payments were PROMPTLY made…NO HASSLES…they paid and delivered EXACTLY what they promised.
4. have NOT had a premium increase due to the 2 claims as far as we can tell.
5. after discharge from hospital, they followed up with us to find out if anything was still standing and how we were doing.

They are not the cheapest nor most expensive but WE fully endorse their policies.

We sent our documents for cancellation of our trip and received the refund in less than 10 days. Extraordinary service. I will deal with Tourmed again.

I unfortunately had a motor bike accident in Utah in July, 2023.  I was severely injured and spent a week in the hospital. I received EXCELLENT care and was 'medevact' to my home in BC on a private jet with two medical attendants..I can only imagine the cost for all this as all the bills were paid for by Tour+Med. Any bills I did receive I simply forwarded to them for payment. No questions asked!  I UNEQUIVOCALLY  recommend Tour+Med!!  Choosing Tour+Med as my insurer saved my life and my retirement pension!!  With gratitude, R.R.

We received a letter last week informing us that my husband's invoice from the hospital in Florida had been paid. This email is to say THANK YOU for the excellent service. We received professional service from the beginning. Every time we had a call, the first thing that was asked is how we were doing, and it feels good to see that human service still exists. We won't go away for long periods anymore due to (our age and) what happened this year, but rest assured, we will recommend you to our friends and family.

I received your letter dated July 4, advising me that TourMed had paid my hospital bill after my incident in Arizona in April. I can’t tell you how relieved I am to know that was covered! I thank you so much!

To give you a little background of the incident… there were 12 of us exploring the desert beauty in the area South of Florence, when we were all attacked by a huge swarm of Africanized honey bees (more commonly known as ‘killer bees’). We were all stung, but I seemed to be the worst. In my hospital stay, they told me they had removed over 500 stingers from my body, primarily my back, chest, face and scalp. The bees were in my nose, ears, and mouth. I was intubated and airlifted to the trauma centre where I was treated for 5 days. I am still not 100%, but a little better everyday. We have all been wary of scorpions and rattlesnakes in the desert, but not these bees!

I am very lucky to have survived this incident, and I truly believe the quick response from the medical team that treated me played a huge part in my survival. I am so very grateful to all involved in my ongoing recovery from this horrific ordeal.

Read our blog article about this medical emergency.

Thank you for your prompt handling of my request. It's very nice to see something go through so smoothly!

I had a medical problem arise while on holidays in Texas and required an emergency hospital visit. The LS-Travel Company far exceeded my expectations. Everyone that my husband or I spoke with at LS-Travel was amazing and I deeply appreciate how efficient my claim was handled. I would highly recommend this company for your travel insurance needs and am truly grateful to all the helpful kindness that your team provided. Thank you from the bottom of my heart.

My wife was hospitalized and needed to be repatriated to Canada in an air-ambulance. You were there at all times during this ordeal and showed great sollicitude.

You show empathy and do exceptional work. We greatly appreciate your professionalism.

I want to thank you for dealing with my medical claim so quickly and efficiently. The online claims process was simple and easy to understand. It took very little time. Impressive! I will recommend your company to my friends.