Claim for other expenses Group plan member
Trip Cancellation & Interruption / Baggage and Personal Effects
If you are on a trip and need emergency medical assistance, please call our Emergency Assistance services.
Please return it, duly signed, by mail to the address specified on the form. We suggest you use a courier service that provides a tracking number.
You will be required to provide proofs. You may submit copies online, but make sure to keep all originals, in case they are requested.
Do not hesitate to call our Claims Services if you have any question: 1-877-344-8398.
Claim Form
For a Baggage claim, please call our Claims Services at 1-877-344-8398 ext. 4.
FAQs from travellers just like you
How long do I have to send back my completed claim form?
You have 90 days following your return to Canada to send us the completed claim form.
The service provider could not provide the service and offered a credit. What should I do?
As per the indications in the policy, Trip Cancellation & Interruption insurance acts as last payer and you cannot be compensated twice for the same service. If the service provider offered a credit, it is considered compensation and you cannot present a claim for the same service, whether you accepted the credit or not.