Get a quote

Emergency Medical Assistance

If you are insured by Tourmed or by any other insurance product underwritten by Humania Travel Insurance, and need to receive medical treatment while you are out of your province/territory of residence, you or your travel companion must call the Emergency Assistance services immediately.

You must obtain authorization from the emergency assistance team before you access the appropriate health services.

From USA and Canada:
1 844 820-6588

Elsewhere (Toll-free):
1 888 820-6588

Collect:
1 819 377-2241

By email:
assistance@tourmed.ca

Our professional services are available 24 hours a day, 7 days a week, in English or in French, from anywhere in the world.

To facilitate communication and speed up the process, have your policy number ready.

When calling Canada from a foreign country, you must usually dial a code to “exit the country”, followed by 1 (Canada’s code), then the 10-digit Canadian number you wish to reach.

For example: When calling Canada from Mexico, you must dial 00 (or the + sign when using a mobile phone, which can be done by pressing number 0 for a little longer), followed by 1 and the 10-digit Canadian number you wish to reach.

So 00-1-888-820-6588 or +1-888-820-6588.

The codes to exit a country vary from one location to another. You are invited to search for your host country’s code on Internet if necessary.

If you are unable to use our toll-free number from your location, you may call a local operator and ask to make a collect call to Canada, using number 819-377-2241.

For any questions pursuant to the opening of your file, or if the situation in your destination country makes it impossible for you to call, you may contact the assistance team by email: assistance@tourmed.ca.

Failure to call Emergency Assistance promptly could result in your benefits being limited. The insurer reserves the right to reduce the reimbursement of services to 70% of eligible expenses, to a maximum of CAN $25,000 (this means that your original coverage amount of CAN $5,000,000 is reduced to $25,000. It is worth making a phone call!)

Assistance on a trip (not related to a medical emergency)

For information on your coverage or to modify your policy (including the request for an extension), contact your broker or Customer Service. Certain modifications can also be made online using the client portal.

For your security and the confidentiality of your information, a policy cannot be modified by sending an email or leaving a voicemail: you must speak with a sales representative or connect to the client portal to modify your policy.

Connect to the client portal

FAQs from travellers just like you

Read other FAQs

You must call Emergency Assistance for an authorization prior to any consultation. The numbers are on your wallet card or under Assistance.

Your policy is a protection in case of an emergency medical situation; we cover biopsies if related to a medical emergency. Otherwise, biopsies are specifically excluded if not pre-authorized by Emergency Assistance or if not meeting the definition of “emergency”. (See the definition in the policy, as well as section Exclusions and Limitations for details.)

If due to a medical emergency, we will cover fifty percent (50%) of the cost of the services provided by a chiropractor, podiatrist, or physiotherapist (including X-rays prescribed by these professionals), up to CAN $300. Original invoices and proof of payment are required.

We will provide up to $1,000 per accident for dental care you will require following an accidental blow to the mouth or jaw, for healthy and natural teeth.

We also provide up to $500 for the relief of acute dental pain. See the policy for details.