Testimonials

I sincerely thank you for everything you did to make my return to Toronto possible. […] I am deeply grateful to you. I would be very happy to write a recommendation if there is a way to do so.
I am, of course, very sad to leave Nice, but I hope to return next year. However, I will no longer be cycling. Thank you again, as well as the entire Tour+Med team, for the remarkable work you did to organize my repatriation.

The flight team that airlifted my father from Florida to Toronto yesterday was FANTASTIC! They were caring, calm, compassionate and incredibly reassuring. We are so grateful for their unbelievable service and support. My father’s care has now been transferred to the team at the Toronto Western Hospital, under OHIP.

I would like to thank you for your dedication and support during my husband’s hospitalization. Your professionalism and compassion were a great source of comfort to me, and I truly appreciate your help. You made a meaningful difference in his recovery journey, and I am very grateful for that. I will not hesitate to recommend your insurance company.

Excellent insurance! My mother broke her hip while on vacation in Mexico two weeks ago, and we received exceptional, hassle-free service. Ms. Veilleux took charge of the case, allowing us to focus on my mother. Thank you again so much; you make all the difference!

I wanted to get back to you, your colleagues and your company to express my appreciation.

One never wants to experience health issues when traveling. With that said, we have had a few such issues during our extensive travels over the last decade and always have travel health insurance coverage.

I have found my experience in making past claims upon return to Canada when issue have previously arisen on the road to be both time consuming and frustrating. But not this time.

Your claims process was straight forward, your customer service exceptional and the reimbursement was sent to me with dispatch.

So thank you so much for your very fine work - we look forward to purchasing such insurance from your company in the years ahead.

Thank you again for your fantastic service! All interactions we have had with your company have been positive and we recommend Tour+Med to all of our friends.  

The service from your company was great. Please pass on a message to [employee from Emergency Medical Assistance] : thank you for helping with everything and making things easier.  

With good people like you around, there is reason to remain hopeful that things get done. I want to thank you for getting this problem solved and for being there every time I reached out.  

First, I would like to send my deepest thank you for your excellent follow-up regarding [client’s] air evacuation. Your professionalism and efficiency were truly appreciated.  

THANK YOU! I just want to say you guys have been absolutely AMAZING! What a traumatic experience this has been and you all have made it a lot easier

I wanted to say thank you for all the support you provided during my mum's recent hospitalization in Italy. She returned to Edmonton yesterday, accompanied by a wonderful nurse, who truly made a big difference. Her professionalism and kindness provided immense comfort to my mother, especially as we were uncertain about how she would handle the flight but ended up doing well. 

I flew back with my mum to help out on this end, and I can’t thank you enough for your assistance throughout this challenging experience. [Employee], was incredibly kind and helpful, which made everything much easier.  

Thank you once again for your kindness, professionalism, and efficiency. It truly made a tough situation much more manageable.  

I just received the cheque and wanted to thank you for all the support you provided. Your customer service, implication, and dedication are remarkable.  

I also take a minute to thank everyone from your organization for the excellent service they provided during this situation. It was greatly appreciated.  

I just wanted to thank the staff (from Emergency Medical Assistance) for your help and support during this past 10 days. My dad is on the way home, with his wife and nurse. They were very happy with the nurse, and she was taking excellent care of him. They were also happy with her plans to get them back to their home in Montreal.  

I felt the need to give a HUGE shoutout to the assistance team. My very numerous calls were always answered promptly and issues were bumped up the line in a timely fashion. (Agent from emergency assistance) was whom I dealt with the most and went so far above and beyond for us! It was a tricky situation with a 20-year-old who was in extreme pain that was not relieved by medications. (...) Thank you to all that helped get him the care he needed in the most appropriate way!

Client's reply after receiving confirmation that her claim had been received and that a refund had been made:

"Thank you very much. Very satisfied and very quick."

My wife and I travel for several months each and every year and have always bought our travel medical insurance through a different provider. I was fortunate to contact Tour+Med recently and was delighted with the excellent, professional service provided. You are fortunate to have such skilled, pleasant employees working in on your call centre team. The best test of customer loyalty is whether they will recommend a service provider to their friends and family. My answer is a resounding YES!  

We sent our documents for cancellation of our trip and received the refund in less than 10 days. Extraordinary service. I will deal with Tourmed again.

I unfortunately had a motor bike accident in Utah in July, 2023.  I was severely injured and spent a week in the hospital. I received EXCELLENT care and was 'medevact' to my home in BC on a private jet with two medical attendants..I can only imagine the cost for all this as all the bills were paid for by Tour+Med. Any bills I did receive I simply forwarded to them for payment. No questions asked!  I UNEQUIVOCALLY  recommend Tour+Med!!  Choosing Tour+Med as my insurer saved my life and my retirement pension!!  With gratitude, R.R.

We received a letter last week informing us that my husband's invoice from the hospital in Florida had been paid. This email is to say THANK YOU for the excellent service. We received professional service from the beginning. Every time we had a call, the first thing that was asked is how we were doing, and it feels good to see that human service still exists. We won't go away for long periods anymore due to (our age and) what happened this year, but rest assured, we will recommend you to our friends and family.

I received your letter dated July 4, advising me that TourMed had paid my hospital bill after my incident in Arizona in April. I can’t tell you how relieved I am to know that was covered! I thank you so much!

To give you a little background of the incident… there were 12 of us exploring the desert beauty in the area South of Florence, when we were all attacked by a huge swarm of Africanized honey bees (more commonly known as ‘killer bees’). We were all stung, but I seemed to be the worst. In my hospital stay, they told me they had removed over 500 stingers from my body, primarily my back, chest, face and scalp. The bees were in my nose, ears, and mouth. I was intubated and airlifted to the trauma centre where I was treated for 5 days. I am still not 100%, but a little better everyday. We have all been wary of scorpions and rattlesnakes in the desert, but not these bees!

I am very lucky to have survived this incident, and I truly believe the quick response from the medical team that treated me played a huge part in my survival. I am so very grateful to all involved in my ongoing recovery from this horrific ordeal.

Read our blog article about this medical emergency.

I take this opportunity to thank you for the decisions you made, suggesting that we go to that hospital (in Florida). Montreal's CHUM Hospital, where my wife received further treatment after her return, said that, if she hadn't received treatment in Florida, she would no longer be here to talk about it.

I fell while riding my bike and had to receive medical assistance after being admitted to ER in Florida. I want to thank you for the devotion and efficiency while I was hospitalized. As soon as my wife called, everything got taken care of. Your team was constantly in contact with the hospital and authorized all the necessary exams. Somebody even called on the next day to see how I was doing. And my claim? It got taken care of promptly.  Thank you to everyone who worked on my file. You showed great professionalism and kindness. Thank you for everything. I will definitely recommand your company whenever possible.

Last March, I had to see a doctor and was finally sent to the hospital for surgery. Let's just say I was in a bad shape! This was in Fort Lauderdale, FL. Everything was guided and handled by Tour+Med travel insurance. I must mention the excellent... the extraordinary service I got from them, from beginning to end. Everything, including my hospitalisation, went smoothly. Tour+Med answered my phone calls immediately, were always providing great advice and were approving my consultations promptly.

Thank you again for this great service.

It is with sincere gratitude that I write this note of thanks for the excellent care and concern that I have received from Tour+Med Travel Insurance.

During a clinic visit, I was informed that I was free to leave as my insurance company had already sent the required paperwork and everything was in order.

After experiencing a situation where the hospital invoice was substantial, I am pleased to report that everything was taken care of.  The hospital was obviously satisfied with dealing with Tour+Med and we had no issues whatsoever.

On every occasion that I made contact with a representative, I was treated courteously and in a timely manner.  We have relied on Tour+Med for our travel insurance needs for a number of years, and it is comforting to have them on our side.

I recently submitted a claim on my Tour+Med travel insurance policy. Treatment was diligent, courteous, and efficient. I would also like to point out the excellent work of the agent who took care of my file.

From a satisfied client

I just received the cheque that finalizes this adventure. I must say "Thank you" to all members of the Tour+Med team for the exceptional service they provided. We don't feel like we're just a number when dealing with you. You show empathy when your clients feel vulnerable, and you make sure they are well represented. Please forward this to the rest of your team..

Your insurance company is the best I have ever dealt with!