How can I check the status of my claim?

Please call Claims Services at 1-877-344-8398. We are open Monday to Friday, from 8:30 AM to 6:30 PM (Eastern times).

I am expecting a refund cheque in the mail. When can I expect to receive it?

We recommend setting up direct deposit to your bank account whenever possible. Our team will contact you to ask for the necessary banking information to deposit your refund. For safety reasons, please AVOID sending this information by email. If the strike lasts for an extended period, we will actively seek alternative courier partners to ensure […]

I recently sent documents by mail. Will it be treated?

If we received your document prior to the beginning of the strike, it will be treated. We will communicate with you for the required banking information, to deposit your refund, if applicable. Otherwise, and as per the Canada Post website: “Customers will experience delays due to the strike activity. Mail and parcels will not be […]

Are there other ways to communicate with Tour+Med and LS-Travel?

Our claims services are there to assist you. To submit your claim, you are invited to: – Submit your claim documents online, using our Claims Portal; – Send an email to claims@tourmed.ca to open a claim; – Call our claims services to provide your banking information so your refund can be deposited into your account […]

If there is a strike or lockout, will Tour+Med and LS-Travel continue to send and receive mail?

If postal services are disrupted, we will not receive or send mail via Canada Post. You are invited to use other means of communication to stay connected. We are committed to promptly forwarding all priority documents using an alternative courier service.