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I am on a trip and I have symptoms. I would like to see a doctor. I have the COVID-19 Rider on my policy. Can I go to the nearest hospital or must I still call Emergency Assistance before going anywhere?

Regardless of the medical situation, you must always contact Emergency Assistance prior to consultation and treatment. Assistance service is included in your travel medical insurance and its role is to steer you to the appropriate facility, confirm to them that you have coverage, and enforce that only the health care necessary at that moment be given to you. (We remind you that travel medical insurance covers you in the event of a medical emergency. See the definition of “Emergency” in your booklet.)

Assistance médicale d'urgence en voyage

Une équipe bilingue disponible 24 / 7
de partout dans le monde!

E.U. et Canada :

1 844 820-6588

Ailleurs :

001 888 820-6588

Frais virés :

001 819 377-2241

Emergency medical assistance

A bilingual team available 24 / 7,
anywhere around the world!

E.U. and Canada:

1 844 820-6588

Elsewhere:

001 888 820-6588

Collect:

001 819 377-2241