Postal service disruption
If postal services are disrupted, Tour+Med and LS-Travel will not be able to send or receive mail via Canada Post. You are invited to use other means of communication, such as our online claims portal, email, telephone, fax, or alternative courier services.
Rest assured: Tour+Med and LS-Travel are committed to promptly forwarding all priority documents via alternative courier services.
For more information, please consult our detailed frequently asked questions (FAQ).
If postal services are disrupted, we will not receive or send mail via Canada Post.
You are invited to use other means of communication to stay connected.
We are committed to promptly forwarding all priority documents using an alternative courier service.
Our claims services are there to assist you.
To submit your claim, you are invited to:
- Submit your claim documents online, using our Claims Portal;
- Send an email to claims@tourmed.ca to open a claim;
- Call our claims services to provide your banking information so your refund can be deposited into your account rather than paid by cheque. (For safety reasons, we suggest you AVOID sending this information by email.)
Claims Services
- Email: claims@tourmed.ca
- Phone: 1-877-344-8398 (toll free number)
- Online: https://tourmed.ca/en/claims/
- Fax: 819-377-6069
If we received your document prior to the beginning of the strike, it will be treated. We will communicate with you for the required banking information, to deposit your refund, if applicable.
Otherwise, and as per the Canada Post website:
“Customers will experience delays due to the strike activity. Mail and parcels will not be processed or delivered for the duration of the national strike… All mail and parcels in the postal network will be secured and delivered as quickly as possible on a first-in, first-out basis once operations resume.”
You are invited to use other means of communications or an alternative courier service while postal services are disrupted.
We recommend setting up direct deposit to your bank account whenever possible.
Our team will contact you to ask for the necessary banking information to deposit your refund. For safety reasons, please AVOID sending this information by email.
If the strike lasts for an extended period, we will actively seek alternative courier partners to ensure your refund cheques are delivered as quickly as possible.
Please call Claims Services at 1-877-344-8398. We are open Monday to Friday, from 8:30 AM to 5:00 PM (Eastern times).
