If you have a question, it is very likely another traveller has asked us already. Have a look at the answers provided to some of our clients most frequently asked questions. You can also contact your representative or our team from Customer Service if needed.
Yes. You can buy insurance even if you have a health condition. However, pre-existing medical conditions are generally not covered.
Some conditions may be covered if they are stable for a specified period before coverage begins. An additional premium may apply.
The stability period depends on the insured person’s age.
If you buy the insurance before arriving in Canada, your coverage begins on your arrival date. If you buy it after arriving in Canada, a waiting period may apply. (See the definition of “waiting period” in the insurance policy.)
Your coverage generally ends when you leave Canada to return to your country of residence.
Depending on the chosen plan, coverage can be up to $300,000 for medical emergencies during your stay.
Yes. A partial refund may be available if the trip is cancelled or cut short, depending on the policy terms.
The reimbursed amount depends on:
Yes. A 7-day waiting period generally applies, except in the case of accidental injury. If coverage is purchased before arrival in Canada, this waiting period does not apply.
Contact your representative or our customer service.
