If you have a question, it is very likely another traveller has asked us already. Have a look at the answers provided to some of our clients most frequently asked questions. You can also contact your representative or our team from Customer Service if needed.
Travelling often comes with its load of unforeseen and unexpected situations. It is perfectly normal to have questions or need a few pieces of advice at some point. Read the questions and answers below, but don’t hesitate to reach out to your representative if you could not find the answer to your question.
If due to a medical emergency, we will cover fifty percent (50%) of the cost of the services provided by a chiropractor, podiatrist, or physiotherapist (including X-rays prescribed by these professionals), up to CAN $300. Original invoices and proof of payment are required.
Your policy is a protection in case of an emergency medical situation; we cover biopsies if related to a medical emergency. Otherwise, biopsies are specifically excluded if not pre-authorized by Emergency Assistance or if not meeting the definition of “emergency”. (See the definition in the policy, as well as section Exclusions and Limitations for details.)
You must call Emergency Assistance for an authorization prior to any consultation. The numbers are on your wallet card or under Assistance.
Contact your representative or our customer service.
