Emergency Medical Assistance
If you are insured with Tour+Med or with any other LS-Travel insurance product and need to receive medical treatment while you are out of your province/territory of residence, you or your travel companion must call Tour+Med Emergency Assistance immediately.
You must obtain authorization from the emergency assistance team before you access the appropriate health services.
Our professional services are available 24 hours a day, 7 days a week, in English or in French, from anywhere in the world.
To facilitate communication and speed up the process, have your policy number ready.
From USA and Canada (toll free)
1 844 820-6588
Elsewhere (toll free)
1 888 820-6588
Collect
1 819 377-2241
How to call Canada from your destination
When calling Canada from a foreign country, you must usually dial a code to “exit the country”, followed by 1 (Canada’s code), then the 10-digit Canadian number you wish to reach.
For example: When calling Canada from Mexico, you must dial 00 (or the + sign when using a mobile phone, which can be done by pressing number 0 for a little longer), followed by 1 and the 10-digit Canadian number you wish to reach.
So 00-1-888-820-6588 or +1-888-820-6588.
The codes to exit a country vary from one location to another. You are invited to search for your host country’s code on Internet if necessary.
If you are nevertheless unable to use our toll free number from your location, you may call a local operator and ask to make a collect call to Canada, using number 819-377-2241.
Should you fail to call Emergency Assistance immediately, your benefits may be limited. The Insurer reserves the right to reduce the reimbursement of services to 70% of eligible expenses, to a maximum of CAN $25,000 (this means that your original coverage amount of CAN $5,000,000 is reduced to $25,000. It is worth making a phone call!)
For any questions pursuant to the opening of your file, or if the situation in your destination country makes it impossible for you to call, you may contact the assistance team by email: assistance@tourmed.ca.
Last year, my wife fell and broke her wrist while on holiday in Arizona. You handled everything excellently from directing us to a high-quality hospital to handling all the paperwork. (…) I recommend you to all our friends and will continue to do so. Thank you. Your service is really appreciated.
S.B. & L.B. / Toronto (ON)
Assistance on a trip (not related to a medical emergency)
For information on your coverage, or to modify your policy (including the request for an extension), contact your broker or Customer Service. Certain modifications can also be made online using the client portal.
For your security and the confidentiality of your information, a policy cannot be modified by sending an email or leaving a voicemail: you must speak with a sales representative or connect to the client portal to modify your policy.
FAQs from travellers just like you
The policy states that I must call you before treatment or consultation. What if I can’t call or if I’m unconscious?
This is precisely why it is of the utmost importance that you carry your wallet card with you at all times. If your medical state prevents you from calling, your travelling companion, a friend, or medical staff will have access to your card and will be able to call us quickly. Emergency Assistance must always be called as soon as possible; we are there to help and steer you towards the appropriate services.
Here are a few of the services our experienced team can offer:
- Help you locate a physician, clinic or hospital;
- Confirm your insurance coverage to the hospital or physician;
- Coordinate your medical treatment and keep your family informed;
- Guarantee or arrange payment to the hospital or physician, whenever possible;
- Arrange transportation of a family member to your bedside, when indicated by circumstances;
- Arrange your repatriation to your province of residence;
- Etc.
May I have the list of clinics and hospitals in your network? Why a network?
We have an extensive network of clinics, doctors, and hospitals worldwide. Their expertise may vary so this is one of the many reasons why we ask that you call Emergency Assistance prior to heading anywhere; we will steer you towards the most appropriate establishment, whether in or out of our network, depending on your situation.
Our network allows us to evaluate the quality, costs, payment options, and service offering of the medical service providers. We encourage you to share your experience with us, following your interaction with a given service provider; this helps us to maintain up-to-date evaluations.
